Lealtap – App Support
Support for the Lealtap mobile app used by merchants to manage digital loyalty cards.
Contact Support
Email: support@lealtap.com
We usually respond within 24–48 business hours.
Frequently Asked Questions
I can't log in. What should I do?
Check your internet connection, make sure the app is up to date, and try resetting your password if available. If the issue continues, contact support with your merchant account email and include your device model, OS version, and app version.
My loyalty card changes are not showing up.
Updates can take a short time to propagate. Close and reopen Apple Wallet or Google Wallet, and confirm the card is published and the correct merchant is selected.
How do I add a loyalty card to Apple Wallet or Google Wallet?
Merchants share a customer landing page or cards portal link/QR code. Customers open it and tap Add to Wallet to save the card.
How do I scan a customer's card?
Use the scanner in the Lealtap manager app. Allow camera access, ensure good lighting, and confirm you are online.
Why is the camera permission request not in my language?
System permission prompts follow the device language. Update to the latest app version; if it still appears wrong, contact support with a screenshot and your device language settings.
How do I contact a specific store about their rewards?
Lealtap provides technical support for the platform. Reward rules are set by each merchant, so please contact the store directly for program details.
What information should I include when contacting support?
Please include:
- Merchant name
- Account email
- Device model
- OS version
- App version
- Steps to reproduce
- Screenshots (if available)
- Approximate time of issue
- Region (EU/US) if known
About Lealtap
Lealtap is a platform that helps merchants create and manage digital loyalty cards for Apple Wallet and Google Wallet. The Lealtap mobile app lets teams update card details, scan customer cards, and track usage.